Refund policy

FREE 30-DAY RETURNS 

Every Vinh Sang piece leaves our hands with care. If it's not right for you, return it within 30 days for a full refund or exchange.

We’re proud to provide free FedEx and UPS return shipping on all eligible U.S. orders to ensure a smooth and stress-free return experience.


Return Eligibility

All returned items must meet the following criteria:

  • In original, unworn condition
  • Accompanied by all original packaging and documentation (including diamond certificates)

Non-returnable items include:

  • Custom and made-to-order jewelry
  • Engraved or modified items
  • Items purchased on sale
  • Items previously exchanged


How to Return Your Order

Step 1: Request Your Return Label
Email Support@VS.jewelry to request your complimentary return shipping label and a return authorization code (required for processing).

Step 2: Prepare Your Package
Include all original packaging, paperwork, and diamond certificates.

Note: A $150 fee applies for any missing certificates.

Step 3: Securely Pack Your Return
For insurance purposes, follow these packaging steps precisely:

  1. Place your jewelry in a small FedEx or UPS padded envelope.
  2. Place that envelope inside a small FedEx/UPS box and seal it.
  3. Place the small box into a medium FedEx/UPS Priority box.
  4. Tape all edges securely and deliver it to an official FedEx or UPS location.
  5. Be sure to obtain a drop-off receipt as proof of shipment for insurance coverage.

Insurance only applies when using our prepaid label.


Refund Process

Once received, your return will be reviewed by our Returns Department under recorded video monitoring to ensure transparency and accountability. All diamonds are laser-inscribed with unique identifiers for authenticity verification.

Refunds will be processed within 5 business days of receiving your return and issued to the original payment method.

Credit card refunds may take up to 30 days to appear depending on your issuer.

Important:
A valid return authorization code must be included in your package. Returns without this code may be refused or subject to a $100 processing fee. You’ll have 5 days to ship your item after receiving the code. Additional documentation may be required for certain refund requests.


Questions? We're Here to Help

For any concerns, resizing needs, or questions about the return process, contact us at Support@VS.jewelry. We’re always happy to assist you.